PRIVACY POLICY

DLO Entertainment respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, contact us, request a quote, or communicate with us about DJ and event services.

Information We Collect

We may collect personal information that you provide through our website forms, phone calls, text messages, email, or other communication channels.

This may include:

- Your name

- Your phone number

- Your email address

- Your event type or service interest

- Your event details, such as date, location, venue, music preferences, and guest count

- Any other information you choose to provide when requesting a quote or planning an event

We may also collect basic website usage information, such as page visits, browser type, device type, and general location data through analytics tools or cookies.

How We Use Your Information

We use your information to:

- Respond to your inquiries

- Provide custom quotes

- Schedule consultations

- Plan and deliver DJ and event services

- Communicate about your booking or event details

- Send service updates, reminders, or follow-up messages

- Improve our website, services, and customer experience

- Send occasional marketing messages if you have provided consent

We do not sell your personal information.

SMS, Email, and Marketing Communications

If you provide your phone number or email address, we may contact you about your inquiry, quote request, booking, or event planning details.

If you consent to receive SMS notifications, alerts, or occasional marketing communications, we may send you promotional messages about DLO Entertainment services.

You can unsubscribe or opt out at any time by following the instructions in the message or by contacting us directly.

Cookies and Website Tracking

Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand how visitors use the site and to improve performance.

These tools may help us measure website traffic, form submissions, advertising performance, and user behaviour on the website.

You can disable cookies through your browser settings, but some website features may not work as intended.

How We Share Information

We may share personal information only when needed to operate our business and provide services.

This may include sharing information with:

Website hosting and CRM providers

Email, SMS, or communication platforms

Analytics and advertising platforms

Payment or invoicing providers, if applicable

Event staff, subcontractors, or service partners involved in delivering your event

Legal or regulatory authorities if required by law

We only share the information needed for the specific purpose.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, email system, SMS platform, or online service can guarantee complete security. Please avoid sending sensitive information through website forms or unsecured messages.

How Long We Keep Your Information

We keep personal information only as long as needed for the purposes described in this Privacy Policy.

This may include retaining information to respond to inquiries, manage bookings, provide services, maintain business records, resolve disputes, meet legal obligations, or improve our services.

Accessing or Updating Your Information

You may contact us to request access to your personal information, correct inaccurate information, or ask that we delete your information, subject to any legal or business recordkeeping requirements.

Third-Party Links

Our website may include links to third-party websites or platforms, such as Instagram, Google, review platforms, or booking tools.

We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing personal information.

Children’s Privacy

Our website and services are intended for people planning events and are not directed to children. We do not knowingly collect personal information from children without appropriate consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

DLO Entertainment

Phone: (647)-998-5632

Email: [email protected]

Website: https://dloentertainment.ca/